TERMS OF SERVICE

Last Updated: 10 April,2026

Welcome to The Suave Home(“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and any related content made available through our website (collectively, the “Services”). By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you should not use our Services.

Nothing in these Terms limits any mandatory consumer rights that cannot lawfully be excluded under applicable law.

1. ELIGIBILITY AND USE OF WEBSITE

You represent that you are at least the age of majority in your place of residence or are using the website under the supervision of a parent or legal guardian. You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others or interfere with operation of the Services.

We reserve the right to suspend, restrict, or terminate access to the website where we reasonably believe these Terms have been violated or where necessary to protect our business, systems, customers, or legal interests.

2. PRODUCT INFORMATION AND AVAILABILITY

We make reasonable efforts to display products, descriptions, specifications, and pricing accurately. However, product images are for illustrative purposes only and colors, dimensions, packaging, compatibility, and appearance may vary depending on device settings, production updates, or supplier changes.

All products are subject to availability. We reserve the right to discontinue products, substitute functionally equivalent packaging or accessories, limit quantities, or update product information without prior notice.

3. PRICING AND PAYMENT

All prices displayed on the website are shown in the currency indicated at checkout unless otherwise stated. Prices may change at any time prior to order confirmation.

You agree to provide current, complete, and accurate billing and payment information. By submitting payment details, you authorize us and our payment providers to charge the full amount of your order, including applicable taxes, shipping charges, and any selected upgrades.

We reserve the right to cancel, refuse, or limit any order in cases of pricing errors, suspected fraud, payment issues, or unusual order activity.

4. ORDER ACCEPTANCE AND CANCELLATION

Your order constitutes an offer to purchase. Acceptance occurs when we confirm the order or dispatch the goods, whichever occurs first.

We reserve the right to refuse or cancel any order before dispatch for reasons including stock issues, pricing errors, inaccurate customer information, suspected fraud, payment verification concerns, shipping restrictions, legal compliance, or operational limitations.

Orders may be processed quickly. Customer cancellation requests cannot be guaranteed once an order has been placed. Where cancellation is operationally possible, we may approve the request. Mandatory legal cancellation rights remain unaffected.

5. SHIPPING, DELIVERY, AND RISK

Estimated shipping or delivery dates are estimates only unless expressly guaranteed in writing. Delays may occur due to customs processing, carrier issues, weather, holidays, labor disruptions, address errors, security screening, or events outside our reasonable control.

Failure to meet an estimated delivery date does not automatically entitle a customer to compensation, cancellation, refund, or chargeback except where required by law.

Risk of loss or damage passes in accordance with applicable law. Customers are responsible for providing accurate shipping details and ensuring the delivery location can safely receive parcels.

6. INTERNATIONAL ORDERS

Orders may be fulfilled, shipped, routed, or returned through facilities located in different countries. International shipments may be subject to customs inspections, duties, taxes, brokerage fees, import restrictions, or delays imposed by authorities.

Unless otherwise stated, customers are responsible for any import duties, taxes, customs fees, or similar charges associated with their order. We are not responsible for delays or losses caused by customs authorities or import restrictions outside our control.

7. RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, replacements, and exchanges are governed by our Refund and Return Policy, which forms part of these Terms. By placing an order, you acknowledge that refund eligibility may depend on compliance with that policy, including deadlines, condition requirements, inspection, and approval procedures.

8. PROMOTIONS, DISCOUNTS, AND GIFT OFFERS

Promotions, discount codes, bundled offers, free gifts, and limited-time campaigns are subject to separate terms and may be withdrawn or modified at any time.

We reserve the right to cancel promotions, correct errors, refuse misuse, or adjust refunds where returned items affect eligibility thresholds for discounts or promotional benefits.

9. INTELLECTUAL PROPERTY

All content on the website, including text, graphics, logos, icons, product descriptions, layouts, software, images, and branding, is owned by us or licensed to us and is protected by intellectual property laws.

You may not reproduce, copy, distribute, modify, scrape, frame, reverse engineer, or commercially exploit any part of the website without our prior written consent.

10. USER CONDUCT

You agree not to misuse the website or Services, including by attempting unauthorized access, transmitting malicious code, interfering with systems, submitting false information, placing fraudulent orders, abusing customer support, violating laws, or infringing the rights of others.

We reserve the right to cancel orders, suspend accounts, block access, or report misconduct where reasonably necessary.

11. REVIEWS, FEEDBACK, AND SUBMISSIONS

If you submit reviews, testimonials, suggestions, photos, messages, or other content to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, display, and distribute such content for lawful business purposes.

You confirm that your submissions do not violate any third-party rights or applicable law.

12. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the website and Services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, error-free operation, or that the website will always be secure or free of harmful components.

Except as expressly stated and subject to mandatory law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by law, we shall not be liable for indirect, incidental, consequential, punitive, or special damages, including loss of profits, revenue, business opportunity, goodwill, or data arising from or related to use of the website, delays, product misuse, or inability to access the Services.

Our total liability for any claim relating to an order or the Services shall not exceed the amount paid by you for the relevant order giving rise to the claim, except where prohibited by law.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

14. INDEMNITY

You agree to indemnify and hold harmless the Company, its owners, officers, employees, contractors, and service providers from claims, liabilities, damages, losses, and costs arising from your breach of these Terms, misuse of the website, unlawful conduct, or violation of third-party rights.

15. FRAUD PREVENTION AND ACCOUNT SECURITY

We reserve the right to verify identity, payment details, delivery information, and transaction legitimacy. Orders or accounts associated with suspected fraud, abuse, excessive disputes, policy manipulation, resale abuse, or suspicious activity may be delayed, limited, canceled, or permanently restricted.

You are responsible for maintaining the confidentiality of any account credentials and for activity occurring under your account.

16. CHARGEBACKS AND PAYMENT DISPUTES

Customers are encouraged to contact us first to resolve issues efficiently. Filing a chargeback or payment dispute does not automatically establish entitlement to a refund.

We reserve the right to present transaction records, delivery confirmation, communications, fraud-screening results, and other evidence in response to disputes. Where permitted by law, accounts associated with abusive or bad-faith disputes may be restricted from future purchases.

17. FORCE MAJEURE

We shall not be liable for delay or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, epidemics, pandemics, labor shortages, carrier failures, internet outages, supplier disruptions, government actions, or customs delays.

18. PRIVACY

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and disclose personal information.

19. GOVERNING LAW AND DISPUTES

These Terms shall be governed by the laws of the United Kingdom, without regard to conflict of law principles, except where mandatory consumer law in your place of residence applies.

Any dispute arising from these Terms or your use of the Services shall be brought in the courts located in London, United Kingdom, unless applicable law requires otherwise.

Where lawful, you agree to first contact us and attempt to resolve any dispute informally before commencing legal proceedings.

20. SEVERABILITY AND NO WAIVER

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force to the maximum extent permitted by law.

Our failure to enforce any provision or exercise any right shall not constitute a waiver of that right.

21. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect legal, operational, or commercial changes. Updated Terms become effective when posted on the website unless otherwise required by law.

Continued use of the website after changes are posted may constitute acceptance of the revised Terms.

22. CONTACT US

For questions regarding these Terms, please contact:

thesuavehome@gmail.com