SHIPPING POLICY

Last Updated: 18 April, 2026

Welcome to The Suave Home (“Company,” “we,” “our,” or “us”). This Shipping Policy explains how orders are processed, shipped, and delivered when purchases are made through our website. By placing an order, you agree to this Policy together with our Terms of Service and other posted policies.

Nothing in this Policy limits any mandatory consumer rights that cannot lawfully be excluded under applicable law.

1. ORDER PROCESSING

Orders are typically processed after payment authorization is successfully completed. Processing times may vary depending on order volume, product availability, fraud screening, payment verification, public holidays, and operational conditions.

Estimated processing times displayed on our website are estimates only and are not guaranteed unless expressly stated otherwise.

We reserve the right to delay, hold, split, or cancel any order where reasonably necessary for fraud prevention, address verification, stock issues, legal compliance, carrier limitations, or operational reasons.

2. SHIPPING DESTINATIONS

We may offer shipping to selected countries, territories, and regions. Availability of shipping destinations may change at any time without notice.

We reserve the right to decline or cancel orders to locations that are restricted, high-risk, unsupported by carriers, subject to sanctions, or otherwise impractical to service.

3. SHIPPING TIMES

Estimated delivery times shown at checkout, on product pages, or in communications are estimates only and begin after processing has been completed.

Actual delivery times may vary due to carrier delays, customs inspections, weather, peak-season demand, transportation disruption, local courier issues, incomplete addresses, security screening, or events outside our reasonable control.

Delivery delays do not automatically entitle a customer to cancellation, refund, compensation, or chargeback except where required by applicable law.

4. SPLIT SHIPMENTS AND MULTIPLE PACKAGES

Orders containing multiple items may be shipped separately from different facilities and may arrive in multiple packages at different times. Partial shipments shall be considered fulfillment of the relevant portion of the order.

No additional shipping charge will be applied for split shipments unless clearly disclosed before purchase.

5. SHIPPING ORIGIN AND FULFILLMENT NETWORK

Orders may be processed, packed, routed, or dispatched from warehouses, logistics centers, suppliers, or fulfillment partners located in different cities, states, or countries. Shipping origin may vary based on inventory availability, destination, operational efficiency, or carrier routing.

We do not guarantee shipment from any particular country or warehouse unless expressly stated.

6. CUSTOMER ADDRESS RESPONSIBILITY

Customers are responsible for providing complete and accurate shipping details at checkout. We are not responsible for delays, losses, failed deliveries, or extra charges resulting from incorrect, incomplete, outdated, or undeliverable addresses supplied by the customer.

If an order is returned, redirected, destroyed, or incurs additional charges due to customer address error or refusal of delivery, any refund may be reduced by shipping charges, return costs, storage fees, customs charges, and other direct costs incurred, to the fullest extent permitted by law.

7. CUSTOMS, DUTIES, AND IMPORT FEES

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, handling charges, or other fees imposed by local authorities or carriers.

Unless expressly stated otherwise, such charges are the responsibility of the customer. We are not responsible for delays caused by customs clearance procedures or import controls outside our reasonable control.

Customers are responsible for ensuring that products ordered may lawfully be imported into the destination country.

8. TRACKING INFORMATION

Where tracking is available, shipment tracking details may be provided after dispatch. Tracking updates are generated by carriers and may be delayed, incomplete, or temporarily unavailable.

Tracking marked as delivered by the carrier may be treated as evidence of completed delivery, subject to any rights available under applicable law. We reserve the right to investigate delivery claims before issuing any replacement or refund.

9. LOST, STOLEN, OR MISSING PARCELS

If a parcel appears lost in transit, please contact us promptly so we may review the shipment and, where appropriate, open an investigation with the carrier.

Parcels marked delivered but allegedly not received may require additional verification, including confirmation of address details, safe place checks, household checks, local courier inquiries, or carrier investigation.

We are not responsible for theft after confirmed delivery to the address provided, except where required by law.

10. DAMAGED SHIPMENTS

If your package arrives visibly damaged, or items appear damaged during transit, please contact us within 48 hours of delivery and provide photographs or video of the packaging, labels, and damaged goods.

We reserve the right to review claims and determine an appropriate remedy in accordance with applicable law, which may include replacement, reshipment, partial refund, full refund, or other suitable resolution.

11. FAILED DELIVERY / UNCOLLECTED PARCELS

Where delivery is attempted and the parcel is refused, unclaimed, undeliverable, or not collected from a pickup point within the carrier’s required timeframe, the shipment may be returned, abandoned, destroyed, or incur storage or redelivery fees depending on carrier policies.

Any refund for such orders may be reduced by shipping charges, return costs, storage charges, customs charges, carrier penalties, and other direct costs incurred, where permitted by law.

12. ORDER CHANGES AFTER PURCHASE

We cannot guarantee changes to shipping addresses, shipping methods, or order contents after an order is placed. If operationally possible, we may attempt requested changes, but we are not obligated to do so.

Once an order has entered processing or dispatch stages, modifications may not be possible.

13. FORCE MAJEURE

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, war, terrorism, civil unrest, strikes, epidemics, pandemics, internet outages, carrier disruptions, government action, customs intervention, or supply chain interruptions.

14. UK CONSUMER RIGHTS

If you are a consumer in the United Kingdom, you may have rights under applicable consumer laws regarding delivery within required timeframes and remedies where goods are not delivered as legally required. Nothing in this Policy removes those rights.

15. US CONSUMER RIGHTS

If you are located in the United States, mandatory consumer rights under applicable federal or state law remain unaffected. This Policy shall be interpreted to the maximum extent enforceable under applicable law.

16. POLICY CHANGES

We may update this Shipping Policy from time to time to reflect legal, operational, or commercial changes. The version posted on our website at the time of purchase will generally apply unless a change is required by law.

17. CONTACT US

For shipping-related questions or delivery concerns, please contact:

thesuavehome@gmail.com